This half-day course is for people who are not benefit advisers but are more generally in a support and advice roles and need to know about the significant changes as a result of the introduction of Universal Credit.

The course will cover:

The story so far

  • Background and aims of Universal Credit
  • Structure of Universal Credit – which benefits are included
  • Claiming process and awards
  • Housing costs
  • Conditionality, sanctions, Alternative Payment arrangements and Budgeting Support
  • What has happened so far nationally

Universal Credit in Dorset

  • Tranche 2 and 3 coverage
  • Links with Local Authorities and Job Centre Plus
  • Scope of rollout
  • Cross border claimants – what happens in practice
  • Change in circumstances once on Universal Credit
  • What we’ve learnt from other areas
  • Common pitfalls and problems
  • The future of Universal Credit – what to expect

Please note that if there is a high demand for this course preference will be given to voluntary sector organisations.

Request a Place


Location: Bournemouth Library

Location Address

22 The Triangle,
Bournemouth,
BH2 5RQ
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Location Website

www.bournemouth.gov.uk/Libraries/Libraries.aspx