This half-day course is for people who are not benefit advisers but are more generally in a support and advice roles and need to know about the significant changes as a result of the introduction of Universal Credit.
The course will cover:
The story so far
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Background and aims of Universal Credit
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Structure of Universal Credit – which benefits are included
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Claiming process and awards
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Housing costs
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Conditionality, sanctions, Alternative Payment arrangements and Budgeting Support
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What has happened so far nationally
Universal Credit in Dorset
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Tranche 2 and 3 coverage
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Links with Local Authorities and Job Centre Plus
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Scope of rollout
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Cross border claimants – what happens in practice
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Change in circumstances once on Universal Credit
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What we’ve learnt from other areas
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Common pitfalls and problems
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The future of Universal Credit – what to expect
Please note that if there is a high demand for this course preference will be given to voluntary sector organisations.