Welcome to the Advice Partnership E News Bulletin

The Advice Dorset Partnership covers the geographical / historical county of Dorset, and is circulated every fortnight, to bring you news and information relating to the advice sector in Dorset and Bournemouth Christchurch and Poole. The Partnership is supported by Citizens Advice in Dorset (CAiD). NB: due to summer holidays, the next edition will come out in 3 weeks’ time, on Thursday 22 August.

As usual feel free to forward this email to  colleagues and  they can get in touch with us if they wish to go on the list.  If you would like to send anything out via the bulletin,  and for all other enquiries about the Advice Dorset Partnership contact Caroline Buxton: caroline@caidorset.org.uk


Universal Credit in Dorset – Let’s Talk No 3: Thursday 12 September

Planning for this event is well under way. There will be presentations from the Weymouth Jobcentre Plus team and Citizens Advice, snapshots from a number of organisations (Wyvern, Steps2Wellbeing, Wessex Water, STARS, fuel poverty projects etc) and the chance to attend 2 workshops after lunch. Places are FREE so book soon!

Please let Caroline Buxton know if you want to run a workshop or offer a short ‘snapshot’ update.

Book here: https://www.eventbrite.co.uk/e/universal-credit-in-dorset-lets-talk-no-3-tickets-64731908882

Dorset Community Action: North Dorset Networking Event – 4 September 2019, 10 – 12:

Groups will be able to find out about local initiatives, share common problems and exchange solutions and ideas, and to find out about the support that’s available. There is also a guest speaker, Kirsty Main from the National Lottery Community Fund who will talk about funding that’s available.

Venue: Stourpaine Village Hall

Booking: Booking is essential as numbers are limited.  Refreshments and biscuits will be provided free of charge.

You will also have the opportunity to promote your organisation and raise any support that you may need from the community under our section ‘News from the floor’. Please feel free to bring along stands and displays of work you are doing. 

For further information contact Dorset Community Action on 01202 847605 or email: annie.hobell@dorsetcommunityaction.org.uk

Job Opportunities

Central Dorset Citizens Advice are recruiting for a temporary Income Maximisation Caseworker, to work one day a week in Ferndown. The role includes supporting people to claim Universal Credit; read more:

News and useful information

Our Dorset – Looking forward: The local NHS and Councils are planning how to improve health and wellbeing, in line with the NHS ‘Long-term Plan’. There are 6 main priorities for Dorset:

Individuals – enabling people to take more control and responsibility.

Communities – a focus on other factors that affect health such as employment and housing

Living well – providing more care in the community.

Wellbeing – improving health outcomes for all residents.

Workforce – increasing recruitment and training for staff.

Digital Innovation – using technology to deliver services in new ways.

You can read more and respond to the survey (by 18 August) here: https://mrgsurvey.bournemouth.ac.uk/surveys/s.asp?k=156293011406

Transport for patients to NHS appointments: If you – or someone you work with or support – have a health condition which makes it difficult to use routine transport to get to an NHS appointment then you can call the Patient Transport Advice Centre on 01278 727457. More info on the flyer:

Possible delays sending Attendance Allowance claims: The operational stakeholder forum has said some delays have been caused due to incorrect envelopes and/or DWP return addresses being used. This is because such envelopes/addresses are rejected by the Royal Mail filtering process and require further investigation and re-direction. In order to avoid such issues, follow the guidance below:

– If a business reply envelope is used, it should not be amended, it always best to use the standard reply envelope. The DWP will provide you with
stocks of these.

– If a form is downloaded from GOV.UK and a non-reply envelope used to
return the form to the address shown postage must be added, writing
Freepost above this address will cause problems

– Using either a pre-printed label or copying the reply envelope details
onto a blank envelope will also cause problems with Royal Mail.

– To use Freepost, use the one line Freepost address – Freepost DWP
ATTENDANCE ALLOWANCE, don’t add anything to it, as amendments are not recognised by the postal system.


EU Settlement Scheme: If your teams would like a 45 minute briefing on the scheme – how it works and what help is available for people who will find the process difficult – contact one of our local EUSS Engagement Officers:

Karen: mailto:eusscaid@gmail.com

Christine: mailto:christine.brienne@dorsetrec.org.uk

BCP Adult Social Care: Essential Adult Safeguarding 1 day course, spaces still availabe: 11, 27 November, 20 December: https://www.bcpworkforcedevelopment.co.uk/courses/bookings/c_detail.asp?cid=19662&iscancelled=0&curpage=1&keyword=&ds=1&unconfirmed=&cs=&subid=&keystage=255&sdate=&searchcode=&asearch=&tutid=&estid=&sday=&smonth=&syear=&targetid=&cal=1&calday=11&calmonth=11&calyear=2019&caldate=11-11-2019&submonth=11&subyear=2019&list=&palist=&frompage=&a=&b=&c=&d=

Research and Reports

CPAG: Computer Says ‘No’! Stage 2 – Challenging Decisions

In the second in this series, CPAG’s report looks at problems with understanding decisions, challenging errors and protecting the rights of people claiming universal credit (UC). It outlines some of the problems claimants experience when they try to challenge a decision about their UC award. These problems have been identified by analysing case studies received via CPAG’s Early Warning System (EWS).

read more: https://cpag.org.uk/policy-and-campaigns/report/computer-says-no-stage-two-challenging-decisions

Food power: Tackling food poverty in rural communities. Interesting report covering food poverty and other related rural issues such as digital exclusion, transport, housing costs, cuts to services, and examples of ways to tackle these problems. Read more:


Nationwide Community Grants – Finding new ways to tackle the housing crisis. Grants of up to £50k that are awarded by a Community Board. Closing date 21 October 2019. They are looking to support local housing projects that seek to help the most vulnerable, for example, helping people to keep their homes in difficult times, or working to ensure people thrive within their home environment. Read more: https://www.nationwide.co.uk/about/why-choose-nationwide/social-investment/community-grants/overview

South Western Railways – Customer and Communities Improvement fund – now open: This will ‘support projects that support our communities, address areas of social need – all the time showing a link to the SWR network’ . The guidance gives examples eg. education (making more people aware of railway services), supporting people to make more use of the railway thereby reducing social isolation, bringing back into use a disused building near a railway…..these may all seem rather a long way from advice services, but it could be worth reading more, here: