Welcome to the Advice Partnership E News Bulletin

The Advice Dorset Partnership covers the geographical / historical county of Dorset, and is circulated every fortnight, to bring you news and information relating to the advice sector in Dorset and Bournemouth Christchurch and Poole. The Partnership is supported by Citizens Advice in Dorset (CAiD). 

As usual feel free to forward this email to  colleagues and  they can get in touch with us if they wish to go on the list.  If you would like to send anything out via the bulletin,  and for all other enquiries about the Advice Dorset Partnership contact Caroline Buxton: caroline@caidorset.org.uk


Solutions to Isolation: a national conference on 4 October 2019 will explore questions of isolation and loneliness amongst vulnerable rural groups. Venue: Folly Farm Centre, Pensford, BS39 4DW (near Bristol). Fee £50. More info: https://www.dorsetcommunityaction.org.uk/solutions-to-isolation-conference-4th-october/

Citizens Advice in Dorset will be holding an Extraordinary General Meeting on Friday 11 October 2019, 12.30 at Allandale House, Wimborne, BH21 1AS, in order to adopt revised Memorandum and Articles of Association.

Note: We will shortly be putting slides and presentations from our recent UC in Dorset – Let’s Talk 3 event on to the website and will send round a link.


Citizens Advice Bournemouth Christchurch and Poole have funding from JP Morgan to deliver the Money Talks project. This will deliver tailored life-event interventions to significantly improve the financial resilience, money management and mental wellbeing of clients across the Bournemouth, Christchurch and Poole local authority area. The posts are all full time, fixed term until March 2021, and the closing date is 4 October 2019:

Money Talks Project Co-ordinator (annual: £24,657):

Money Talks Guider – 2 posts (annual: £23,111)

Money Talks Administrator (annual: £19, 446)

More information: http://mailto@dan.stannard@citizensadvicebcp.org.uk

Bournemouth and Poole Council for Voluntary Service has been awarded over £187,000 in National Lottery funding to help end loneliness and social isolation amongst older people in Poole – A good life – helping end loneliness in later life. They are recruiting for:

Programme Coordinator (Bournemouth and Poole CVS)
Location: Poole
Contract type: 3 years fixed term
Salary: £26,999
Closing Date: Sunday 29th September 2019 at 12 noon
Interview Date: Wednesday 16th October 2019

For more information:

Recruitment paperwork: http://bournemouthcvs.org.uk/Vacancies.asp

News and useful information

Keep Warm for Less in Dorset: Do you live in Dorset and have a household member with a disability or health problems? Citizens Advice can help you to:

  • Use your heating system and controls in the home to save money.
  • Look at ways to reduce your energy costs.
  • See if you are eligible for extra income.
  • Consider options if you are behind with your bill or struggling to top up your prepayment meter.
  • Resolve issues with your energy supplier.

“Keep Warm for Less” is available from your local Citizens Advice or by home visits where required.  For help call Citizens Advice Energy Line:  01929 775500

If anyone wants more information or to book Laura Wilcox, the Energy Affordability Adviser, for a team briefing or a drop-in session, contact her at Purbeck Citizens Advice:


EU Settlement Scheme: The local project (led by Citizens Advice BCP in partnership with DREC and CAiD) now has two caseworkers who can support those people who are finding it difficult to make their applications for settled status. For a good overview of the scheme and the help available, feel free to print and display this flyer:

The Benefits Training Co September news contains articles on a range of issues, including:

  • UC and childcare costs: parents can ask for help via the Flexible Support Fund to pay childcare costs upfront.
  • Recent changes to the Funeral Expenses Payment process mean that a claim can be made before the date of the funeral is finalised.
  • The first former Severe and Enhanced Disability Premium (SDP and EDP) claimants have received payments for lost income since their forced migration to UC.

Read more: https://www.benefitstraining.co.uk/news

Tax Help for Older People: August’s tips focus on how older people may be taxed, and how any tax is collected:

CHILDREN & FAMILIES INFO: BCP information on childcare is at the following link: http://www.bcpcouncil.gov.uk/childcare

And for the Local Offer: http://www.bcpfamilyinformationdirectory.com

For Dorset Council childcare info: http://www.dorsetcouncil.gov.uk/childcare and Local Offer: http://www.dorsetcouncil.gov.uk/local-offer

Citizens Advice turns 80! read more:



YMCA: Equality & Diversity training: Friday 4th October 2019, 1pm – 4.30pm, £30 per person. Covers areas such as the Equality Act 2010, protected characteristics, what is discrimination and appropriate behaviours and language and how inclusion and equality can be improved and practiced. More information on all YMCA courses and how to book:

Writing Better Funding Applications: A course run by BCP CVS on Wednesday 23 October 2019, 9.30 – 12 in Poole. There is a small (variable) cost. More details:

Research & Reports

Universal Credit: Local Evidence from Citizens Advice in Dorset – read our new report here:

Annual Report – DWP Complaints 2018 to 2019: finds that too often the DWP has not followed processes to safeguard vulnerable claimants. In her foreword the Independent Case Examiner (ICE) Joanna Wallace highlights that –

‘DWP has a significant proportion of customers with some level of
vulnerability and must be able to meet their additional needs… Factors such
as a sudden change in circumstances, low income and age can be
vulnerability risks, but so can the complexity of the very benefit system
people are turning to for help.’

Read more: https://www.gov.uk/government/publications/dwp-complaints-annual-report-by-the-independent-case-examiner-2018-to-2019


Money Saving Expert: Grants of up to £7,500, closing date 27 September. The theme for the September 2019 round is ‘Life Changing Transitions’ and is targeting and supporting groups who provide and deliver practical financial life skills to those particularly going through a life changing transition.

Projects must focus on building financial capability skills assisting groups who support bereavement, redundancy, retirement, relationship breakdown, homelessness, offenders, and resettlement. All applications must demonstrate how the project they are seeking funding for has a lasting impact on the people taking part.

Read more: https://www.msecharity.com/

Awards for All – Changes: The National Lottery Community Fund are moving to a new online application form for National Lottery Awards for All England on Tuesday 1st October 2019. The final time for applying using the current application form is 11am on Tuesday 1st October 2019. Any work you have saved in the current application form will not transfer across automatically to the new application form. From now until the end of 2019 some internal systems will also be changing. Whilst this is being undertaken it is likely that it will take longer than usual to process applications. Please note, it could take up to 24 weeks to inform you of the decision and a further 2 weeks to pay your grant if you are successful. More info: https://www.tnlcommunityfund.org.uk/funding/programmes/national-lottery-awards-for-all-england