State of the Advice Sector report

The Advice Dorset Partnership has published its first State of the Sector report highlighting the work of the advice sector and the issues we all face. You can view the report here or download a printable version (on A3).

Dorset Advice Strategy

In 2015, CAiD was commissioned by Dorset County Council to produce an Advice Strategy looking at the best way to meet people’s information and advice needs over the next 5 years. The Strategy explores national trends and the local environment, setting these within the context of the continuing impact of ‘austerity’ on both advice needs and service provision. Key to delivering quality advice available ‘at the right time, in the right place, and in a way that best meets a person’s needs’ is building a strong advice sector that works together effectively.

Dorset Advice Strategy 2016-2021

Appendix 1 Background Information and Supporting Evidence

Appendix 2 Questionnaire and Participants

Appendix 3 SWOT Analysis and Priorities

Appendix 4(a) Customer Journey Map CAB examples 2014

Appendix 4(b) Improved customer journey